As part of our response to the Coronavirus threat, we have implemented special working practices within the Consumer Care team, which increase home working and reduce the risk of transmission within the team. As a result, we are operating with reduced direct call handling capacity within our contact centre.
We would request all customers to use the CONTACT FORM in the relevant website section as the first point of contact with the team, rather than picking up the phone. The team will respond to your enquiry as quickly and efficiently as possible. Thank for your understanding.
Our COVID-19 Secure Risk Assessments can be found at the bottom of this page.
Monday 23rd – Friday 27th January 2023
Please note we have various staff training sessions taking place this week, so waiting times on the phone may be longer than usual.
Need a new sink plug? Is your tap dripping?
Click below for any query regarding Sink & Tap Spare Parts
For general enquiries on Carron Phoenix Sinks and Taps, please click below.
If you have a Carron Seraphina, Larunda or Cardea Instant Hot Water Tap (including spare parts for these products), click below.
You can talk to us:
Monday to Friday 9.00am-4.00pm
You can fax us on:
COVID-19 SECURE RISK ASSESSMENTS
Our COVID-19 Secure Risk Assessments can be downloaded below.
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