Spares & Servicing

During these challenging circumstances Carron Phoenix, like many other companies, is operating with a reduced workforce, and therefore we may not always be able to deliver on our service level promise. Considering this, we have devised a self-help section which will enable our customers to diagnose certain product issues themselves allowing for the correct component(s) to be ordered from Central Services:

MY TAP IS DRIPPING FROM THE END OF THE SPOUT/THE HANDLE:
Replacement Valves/Cartridge is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.

If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.

MY TAP IS LEAKING FROM THE BASE OF THE SPOUT:
A replacement O-Ring Kit is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.

If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.


PLEASE NOTE:

As part of our response to the Coronavirus threat, we have implemented special working practices within the Consumer Care team, which increase home working and reduce the risk of transmission within the team. As a result, we are operating with reduced direct call handling capacity within our contact centre.

We would request all customers to use the CONTACT FORM in the relevant website section as the first point of contact with the team, rather than picking up the phone. The team will respond to your enquiry as quickly and efficiently as possible. Thank for your understanding.


Carron Phoenix Sink and Tap spares & servicing

Genuine Carron Phoenix Spares and Warranty Service for Sinks and Taps, and/or replacement accessories is provided by Central Services:

The Central Services website is currently unavailable for maintenance. To order spare parts or for advice please contact our customer service team:

OPENING HOURS:
Mon – Thurs 9.00am – 5.00pm and Fri 9.00am – 4.00pm

Telephone: 01782 599 258
(Calls charged at your network’s standard rate)


Carron Phoenix Instant Hot Water taps

For aftersales services on the Carron Phoenix Seraphina, Larunda or Cardea instant hot water taps, please contact:

CARRON PHOENIX HOT WATER
Telephone: 0161 436 6280
(Calls charged at your network’s standard rate)
Email: ks-hotwater.gb@franke.com

OPENING HOURS:
Mon-Fri 9.00am-4.00pm


Carron Phoenix waste disposal units

For Carron Phoenix Waste Disposal Unit servicing please contact:

CARRON PHOENIX WDUs
Telephone: 0161 436 6280
(Calls charged at your network’s standard rate)
Email: ks-info.gb@carron.com

OPENING HOURS:
Mon-Fri 9.00am-4.00pm

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