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We have devised a self-help section which will enable our customers to diagnose certain product issues themselves allowing for the correct component(s) to be ordered from Central Services:
MY TAP IS DRIPPING FROM THE END OF THE SPOUT/THE HANDLE:
Replacement Valves/Cartridge is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.
If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.
MY TAP IS LEAKING FROM THE BASE OF THE SPOUT:
A replacement O-Ring Kit is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.
If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.
We would request all customers to use the CONTACT FORM in the relevant website section as the first point of contact with the team, rather than picking up the phone. The team will respond to your enquiry as quickly and efficiently as possible. Thank for your understanding.
Genuine Carron Phoenix Spares and Warranty Service for Sinks and Taps, and/or replacement accessories is provided by Central Services:
To order spare parts or for advice please visit our website:
Or contact our customer service team:
OPENING HOURS:
Mon-Fri 9.00am-4.00pm
Telephone: 0161 436 6280
(Calls charged at your network’s standard rate)
CHRISTMAS & NEW YEAR
Our phones will close at 2pm on Christmas Eve, and we will reopen at 9am on Friday 2nd January.
Spare parts orders will still be despatched between Christmas and New Year.
For aftersales services on the Carron Phoenix Seraphina, Larunda or Cardea instant hot water taps, please contact:
CARRON PHOENIX HOT WATER
Telephone: 0161 436 6280
(Calls charged at your network’s standard rate)
Email: ks-hotwater.gb@franke.com
OPENING HOURS:
Mon-Fri 9.00am-4.00pm
CHRISTMAS & NEW YEAR
Our phones will close at 2pm on Christmas Eve, and we will reopen at 9am on Friday 2nd January.
Spare parts orders will still be despatched between Christmas and New Year
Carron Phoenix Waste Disposal Units
For Carron Phoenix Waste Disposal Unit servicing please contact:
CARRON PHOENIX WDUs
Telephone: 0161 436 6280
(Calls charged at your network’s standard rate)
Email: ks-info.gb@carron.com
OPENING HOURS:
Mon-Fri 9.00am-4.00pm
CHRISTMAS & NEW YEAR
Our phones will close at 2pm on Christmas Eve, and we will reopen at 9am on Friday 2nd January.
Spare parts orders will still be despatched between Christmas and New Year.
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