FAQ’s

All Carron Phoenix sinks are available as left or right hand drainer right-hand or left-hand drainer – where a sink is only available in one reversible format this is always specified on our website and in our brochure.

Generally you will need to purchase separate plumbing kit when ordering your sink with your retailer.

Where a Waste Disposal Unit can be fitted to a sink that has a 3½” waste this is specified on the product page on our website.

Most Carron Phoenix sinks have rigid overflow pipes and can be cleaned by pouring boiling water into them. Alternatively use a proprietary cleaner.

Despite any regulatory enforcement in common with many sink manufacturers, Carron Phoenix makes provision for a mechanical bond to be made to inset sink models. This is often done by utilising one of the cut-out points for the clips along the length of the clip rail.

This depends on the worktop but we would recommend that you seek professional advice.
A template and fixing clips are provided in the box.

Some circumstances may allow for fitting a bowl directly to the worktop. Alternatively a plywood template can be made to the size of the sink, which will effectively ‘sandwich’ the sink flange, when addressed to the underside of the material.

We would recommend the use of a sealant between the flange of the sink and the worktop to avoid any water ingress.

In all cases you are advised to consult your supplier.

As Carron Phoenix sinks are built to the highest manufacturing standards, we are proud to offer an extensive guarantee on all of our products against manufacturing defects:

• Lifetime guarantee for sinks
• Five year guarantee for taps
• Two year guarantee for accessories

For comprehensive information on our Guarantees please click here.

Normally at your local retailer, however if you have difficulty, swatches exist for colour matching. For this service contact our Consumer Care team at Carron Phoenix.

Granite is exceptionally durable, hardwearing and hygienic. It is resistant to impact, scratches, stains, most household chemicals, colour fading and high temperatures up to 280°c. Granite has a much higher resistance to scratching than any other composite sink material on the market. It is very easy to clean with normal detergents and water.

Your Granite sink is manufactured to the highest possible standards. To maintain its good looks, Carron Phoenix suggests you follow these guidelines.

Most deposits can be removed with washing up liquid and hot water followed by a clean water rinse. It is also good practice to then dry the sink with a soft cloth as otherwise limescale can build up on the surface.

Clean off heavy staining liquids such as dyes and vegetable juices as soon as possible. Then remove any remaining marks using Coloured Sink Cleaner which can be purchased here.

It is also good practice to then dry the sink with a soft cloth – such as a Microfiber Cloth – as otherwise limescale can build up on the surface. You can purchase a Microfiber Cloth here.

IMPORTANT – Prior to knocking out your tap hole, your sink should be placed in your worktop.

1. Ensure the colour sticker on your sink is located centrally of the pre-drilled tap hole.
2. Place your sink into your worktop.
3. Take a centre punch and place the point in the centre of the coloured sticker.
4. Strike the punch hard with a hammer. This will result in the core of the tap hole to be knocked out.
5. Finish off the tap hole using a hammer and a round file.

No. When first in use your sink may appear to show up scratches easily. This is because the steel is protected during its manufacture by a layer of plastic film. However, rather like the bodywork of your car, stainless steel can scratch easily. Care must be taken therefore when cleaning or indeed during every day use.

• Never use a wire wool pad such as Brillo® to clean your sink for two reasons; it will create tiny scratches and it will also shed small pieces of mild steel that later rust and give the appearance that your sink is rusting (this is not the case but it can be very difficult to remove the small steel particles that have adhered to the surface).
• Instead clean regularly with normal detergent and warm water. Always make a habit of drying your sink afterwards and buffing with a soft cloth. Long-term this will help develop a lovely rich patina and it will also ensure that no build up of limescale or other mineral deposits can occur.
• If scouring is required, always use a Scotchbrite® pad and try to scour in the same direction as the natural grain on the sink’s surface.

Minor scratching of the sink’s surface is extremely difficult to avoid and is not something to be unduly concerned about. The drainer area in particular is likely to pick up scratches due to hard objects placed upon it. These marks are usually only superficial and can be removed with a proprietary stainless steel cleaner. A useful alternative is a car paint restorer such as ‘T-Cut.’.

Carron Phoenix are extremely stringent in the quality and standards required from the steel suppliers. The material used is a high quality chrome nickel steel which is metallurgically incapable of rusting or corroding in normal household conditions.

It is therefore unlikely that such rust marks will actually be rusting on the stainless steel sink itself. They are more likely to be the result of small particles of ‘ordinary steel’ which have become attached to the surface then subsequently rusted. Causes can be debris from steel wool (Brillo®) scouring pads, use of steel kitchen utensils, old water supply pipes or sometimes even new taps can pass pieces of steel after installation. Removal is usually possible with a damp cloth and a multi-purpose cream cleaner such as ‘Cif’ which is widely available in supermarkets.

The ‘Cif’ should be applied to the sink with a soft cloth and worked in a circular motion. We would point out that unless the particles are completely removed they will return. It is therefore very important that after cleaning the sink, it is dried thoroughly. This process needs to continue at least daily, and for several days after the problem has disappeared to ensure all particles have been removed. The problem is sometimes particularly obstinate to remove and it may take several attempts to restore the sink to its pristine condition.
How do I best clean my Stainless Steel sink?

The quality of your water can affect the good looks of your sink by giving the appearance of staining. This “staining” is generally a build-up of limescale or similar mineral deposit, particularly prevalent in hard water areas. Limescale readily absorbs staining agents such as tea, coffee, red wine, etc, spoiling the appearance of your sink. For this reason always rinse and dry your sink after each occasion you use it to avoid mineral deposits being left behind on the surface when the water evaporates.

For general day to day cleaning we would recommend the use of a proprietary product such as Shiny Sinks which can be used daily. Shiny Sinks is available from large supermarkets and hardware stores, and is also available to buy online from the manufacturer at www.homecareproducts.co.uk.

To remove any limescale that has built up on your sink, try using a proprietary limescale removing product such as Viakal® or Limelite®. Alternatively, soak in a solution of one part vinegar to three parts water. This will loosen the scale, making it possible to scrub it away with an abrasive pad and kitchen sink cleaner.

For more information on how to clean your sink please click here.

Cut inside the overall frame dimension (by inverting the sink on the worktop) by 8mm all round and always use a 20mm (important!) radius at the corners. Cut out sizes are shown on the specification sheet for each sink. If a template is provided, please use that.

To maintain its good looks, we suggest you follow these guidelines. Most deposits can be removed with washing up liquid and hot water followed by a clean water rinse. It is also good practice to then dry the sink with a soft cloth as otherwise limescale can build up on the surface.

The quality of your water can affect the good looks of your sink by giving the appearance of staining. This “staining” is generally a build up of limescale or similar mineral deposit, particularly prevalent in hard water areas. Limescale readily absorbs staining agents such as tea, coffee, red wine, etc., spoiling the appearance of your sink. For this reason always rinse and dry your sink after each occasion you use it to avoid mineral deposits being left behind on the surface when the water evaporates.

To remove any limescale that has built up on your sink, try using a proprietary limescale removing product such as Viakal® or Limelite®.
Alternatively, soak in a solution of one part vinegar to three parts water. This will loosen the scale, making it possible to scrub it away with an abrasive pad and kitchen sink cleaner.

For more information on how to clean your sink please click here.

Only drill Tap hole FROM TOP FACE

1. Decide on the pre- punched tap holes you require
2. Measure to find the centre of the pre- punched tap hole required and cover the area with masking tape
3. Using a centre punch, crack the glaze in the centre of the required hole
4. Using a No. 8 masonry drill, carefully drill a small pilot hole from the top. NB. Only drill one small hole
5. You can then proceed to enlarge the hole to the required size by carefully using your hammer with the centrepunch

Your Synthetic sink can withstand temperatures of up to 300°C. Despite the fact that the Synthetic material is very heat resistant we always advise to use a coaster when putting a hot pan on the sink.

Not necessarily. You are advised to check with the manufacturer.

Please contact us.

Occasionally a heavy tap can ‘flex’ on some large stainless steel sinks. This can be rectified by your tap being braced, and it is not unusual for people to have this kind of problem with a stainless steel sink, and is not a problem emanating from the sink or tap being defective in any way.

Carron Phoenix has developed a tap immobilizing system. Recommended for large or heavy taps, this system is designed to eliminate tap flexing and is installed under the sink, connecting the tap to the underside of the work surface.

To view details please click here.

Refer to the installation instruction sheet. Use only a soft cloth and soap and water; under no circumstance should any abrasive liquid, powder or scouring pad be used.

Depending on the style and age of your house, you may require a specific style of tap, a model that is appropriate to the water pressure available in your kitchen. Specifically, many older properties will require a tap which has been designed to work best with lower water pressure or gravity fed systems.

For more information visit our Tap Ratings page here.

Operationally ceramic discs can last for the life of the tap. However, mechanisms can be affected by water borne particles or hard water.

Please contact us should you require assistance or to obtain replacement valves.

Check the specification sheet for your particular tap. Generally they are 15mm.

Carron Phoenix taps are guaranteed for 5 years against manufacturing defect.
For comprehensive information on our Guarantees please click here.

Please contact us.

Contact your nearest Carron Phoenix retailer, by going to the sink/tap section and using the Find a Retailer link. Before visiting however, please contact the retailer to check availability of the product.

Carron Phoenix taps are designed to complement Carron Phoenix sinks, and not necessarily match exactly. Brushed Nickel taps will complement brushed finish appliances such as an oven and hob in your kitchen.

The makeup of water (including the levels of chlorine) varies from area to area and this will mean that the water may taste or smell slightly different from the water that you were used too. Another reason may be due to our having to alter the treatment process slightly depending on the weather, demand and time of year. These factors all affect the levels of chlorine that we must add to the water which in turn will slightly affect the taste and smell.

Incorrectly installed water softeners, fitted to washing machines for example, can cause salty tastes and contaminate the drinking water supply. Do not drink water from water softeners because it contains high levels of salt – you should always use a tap with unsoftened water for cooking and drinking.

There are several possible causes of unusual tastes or odours in water:

TCP tastes can occur when the internal stop tap has been operated to carry out any work, or if the tap is operated after many years of not being used. Washers can start can start to degrade over time and cause TCP taste and odour problems. However this applies more to properties where the internal stop tap is more than a few years old and is seldom or never used.

Since TCP like compounds are formed when the chlorine reacts with plastic or rubber, this sometimes means that the TCP taste is more noticeable when the Chlorine level is highest. Although Chlorine is added to water continually a demand for water can mean that it may sometimes have a higher level of chlorine in it, for example, in the morning or when you get home from work.

All Carron Phoenix taps require the industry standard taphole cut out size of 35mm diameter.

One of the advantages that the Carron Phoenix Carronade Permanent Magnet Motor disposers have over standard Induction Motor WDUs is the starting torque – Carron Phoenix Carronade WDUs are up to full speed within the first revolution.

Most jams occur at start-up because food waste will be stuffed into the disposer until it is full (this is not the correct way to use the disposer but is more reality).

The Carronade’s initial high starting torque gives it the advantage to break through the waste already put into the disposer. Under similar conditions an induction motor disposer can jam as it tries to push the waste around while it builds up speed. When the induction type motor cannot push any more and becomes jammed the “Auto Reverse” feature gives the ability for the unit to run in the opposite direction to break away from the jam condition

A Carron Phoenix Carronade Waste Disposal unit consumes roughly the same power in one month to lighting a 100 watt light bulb for one hour, therefore operating costs are relatively low. The high torque fast grinding Carronade units use very little water.

The Carronade air activated control switch button operates continuous feed waste disposal units from a point determined by the consumer, eg on the worktop or possibly even within the sink perimeter.

Air switches are safer than electric switches because they keep the electricity away from the users’ hands. The air switch control mechanism usually mounts under the sink (or is incorporated into the Waste Disposal Unit itself), where it remains dry. From the activated control switch button, an air tube connects with the switch controller, which in turn operates the unit.

The benefit is that the operational switch avoids the necessity to have a wall mounted toggle switch (which itself is electrical), and is therefore neater and safer to operate.

Wood is a natural product it is therefore subject to absorbing moisture, and if the quantities of moisture are not equal on both sides it can bow especially so when the product is first used.

However, this can be corrected by wetting the board on both sides and leaving it to dry overnight on a flat surface with the convex side uppermost. This is most conveniently done with the board placed over the bowl.This enables the warp to drop out and as the board gets more use it will eventually stop warping.

We also recommend occasional oiling of the board with a good quality vegetable oil, to make the surface more water-resistant

Do not put the board near a heat source and do not put it in direct sunlight to dry.

You can view the latest Carron Phoenix brochure on our website here. Carron Phoenix Retailers should contact their Distributor to obtain brochures.

Please contact us:

You can talk to us:
9.00am-5.00pm Monday to Friday
01324 638321

You can email us at:
sales@carron.com

Or use the Contact Form.

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